Delivery Policy

Same Day Delivery Guarantee

At Officeway, our customers’ satisfaction is our number one priority. We appreciate that fast paced businesses can require expedited service on their orders, which we endeavor to provide on a day to day basis. However, this guarantee can differentiate in certain circumstances, as will be defined below.

Stocked Items

We can only guarantee same day delivery on regularly stocked items. As we have 16,000+ items on our website, there are many that will require a day or two to get in, however we do hold many common items on hand so that we can get them to you as soon as possible. If your preferred item is not in stock, you will be contacted to substitute it for another similar product or brand if for immediate delivery.

Melbourne Metro Region

Our next day service applies to the Melbourne Metro Region. Orders out of Melbourne will usually be delivered in the next 2 days, provided that they are in stock. We frequently send orders throughout Australia and endeavour to provide competitive freight charges – see estimated chart below.

Free Delivery Guarantee

Orders over $80+GST qualify for free delivery, provided they are to be delivered to the Melbourne Metro Region. Orders less than $30 have a $9+GST flat fee to the Metro region. Orders between $30 and $80+GST have a $5.95+GST flat fee to the Metro region. Please note that this price does not apply to bulky / oversize / fragile items such as copy paper, furniture or 3+ parcels, in which cases you will be notified by a customer service representative of the correct freight charges in your scenario.

Rural or Interstate Orders

Rural or interstate orders over $150+GST qualify for free delivery. Orders less than $150+ have their own delivery fee structure, which can be estimated via the following table. Once again, bulky, oversize, fragile or large orders can differ from the below.

Remote areas in Australia that regular couriers don't get to, and require local on forwarder, freight will be quoted to cover this service, regardless of the value and size of the package.

Rural Victoria $16.50 Rural South Australia $20.90
Metropolitan Sydney $16.50 Metropolitan Perth $26.40
Rural New South Wales $20.90 Rural Western Australia $31.90
Metropolitan Brisbane $20.90 ACT $16.50
Rural Queensland $26.40 Northern Territory $26.40
Metropolitan Adelaide $16.50 Tasmania $26.40

Our Freight Partners

StarTrack australia-post.png Toll IPEC


International Orders (outside Australia)

We do not currently ship internationally. All orders must have a delivery address within Australia. Click & Collect is also available.